Scott & Connect Your Leads, I an truly sorry for the Bandwidth-RevRouter API service interruption that caused the call routing outage between 11:45 am MT (Dec 26) and 01:55 am MT (Dec 27). We know you rely on RevRouter to answer, screen and transfer you inbound calls and we failed to so during the outage and for that we sincerly apologize. -Matt Gabrielson, Founder and President
Thursday, Dec 26 2019
Friday, Dec 27 2019
Root Cause & Resolution
The incident root cause was the AWS server for Bandwidth API had its IIS service in an stopped state.
The issue was resolved by restarting the IIS service.
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