All Systems Operational

About This Site

We are constantly monitoring the performance and availability of TrendzAct. We will post status updates here should there be any interruptions in service. If you are experiencing any issues or outages that have not been logged please email urgent-afterhours@trendzact.com

Site Performance ? Operational
90 days ago
99.96 % uptime
Today
User Access Operational
90 days ago
99.89 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
STAGE Sandbox Site Access (does not affect PROD) Operational
CRM Operational
90 days ago
100.0 % uptime
Today
Contacts Operational
90 days ago
100.0 % uptime
Today
Tickets Operational
90 days ago
100.0 % uptime
Today
CRM Reporting Operational
90 days ago
100.0 % uptime
Today
File Storage Operational
90 days ago
100.0 % uptime
Today
Global Search Operational
90 days ago
100.0 % uptime
Today
Email Sync Operational
90 days ago
100.0 % uptime
Today
Webforms Operational
90 days ago
100.0 % uptime
Today
Documator Operational
90 days ago
100.0 % uptime
Today
Documator Speech to Text Operational
90 days ago
100.0 % uptime
Today
Documator Summaries Operational
90 days ago
100.0 % uptime
Today
Documator Key Phrase Analyzer Operational
90 days ago
100.0 % uptime
Today
Workspace Monitoring (WMR) Operational
90 days ago
100.0 % uptime
Today
Workspace Monitoring - Observation Room Operational
90 days ago
100.0 % uptime
Today
Workspace Monitoring - Research Room Operational
90 days ago
100.0 % uptime
Today
RevRouter Operational
90 days ago
99.98 % uptime
Today
RevRouter PPC Call Routing Operational
90 days ago
99.96 % uptime
Today
RevRouter External Access Operational
90 days ago
100.0 % uptime
Today
RevRouter internal access & reports Operational
90 days ago
100.0 % uptime
Today
API and External Access Operational
90 days ago
99.98 % uptime
Today
EWC-DASH integration Operational
90 days ago
100.0 % uptime
Today
RevRouter-Bandwidth Operational
90 days ago
99.96 % uptime
Today
Genesys PEF embedded softphone Operational
90 days ago
100.0 % uptime
Today
Third Party Providers Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-east-2 Operational
AWS rds-us-east-1 Operational
AWS rds-us-east-2 Operational
AWS s3-us-east-2 Operational
AWS s3-sa-east-1 Operational
AWS ses-us-east-1 Operational
AWS ec2-ap-northeast-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 10, 2022

No incidents reported today.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Postmortem - Read details
Jul 28, 13:04 MDT
Resolved - Confirmed all sites have been restored.
Jul 28, 12:33 MDT
Update - We are continuing to monitor for any further issues.
Jul 28, 12:11 MDT
Monitoring - AWS
[10:49 AM PDT] We continue to see recovery of EC2 instances that were affected by the loss of power in the US-EAST-2 Region. At this stage, the vast majority of affected EC2 instances and EBS volumes have returned to a healthy state and we continue to work on the remaining EC2 instances and EBS volumes. Elastic Load Balancing has shifted traffic away from the affected Availability Zone. Power has been restored to all affected resources and remains stable. We expect the recovery of EC2 instances and EBS volumes to continue to improve over the next 45 minutes.

Jul 28, 12:06 MDT
Update - AWS confirms this outage and is resolving it.
Trendzact is continuing business continuity plans in case the AWS fix is not successful.

Jul 28, 11:43 MDT
Identified - from AWS
[10:25 AM PDT] We can confirm that some instances within a single Availability Zone (USE2-AZ1) in the US-EAST-2 Region have experienced a loss of power. Power has been restored to the affected facility and at this stage the majority of the affected EC2 instances have recovered. We expect to recover the vast majority of EC2 instances within the next hour.

Jul 28, 11:32 MDT
Update - We are continuing to investigate this issue.
Jul 28, 11:21 MDT
Update - AWS has identified an issue with the Trendzact's primary Region. Trendzact is beginning the business continuity plan for migtation into another AWS region.

Network Connectivity
[10:11 AM PDT] AWS-We are investigating network connectivity issues for some instances and increased error rates and latencies for the EC2 APIs within the US-EAST-2 Region.
https://status.aws.amazon.com/

Jul 28, 11:20 MDT
Investigating - We are currently investigating this issue.
Jul 28, 11:14 MDT
Jul 27, 2022

No incidents reported.